Thursday, December 28, 2017

Notes client fail to deliver external email when exceeded mailbox quota

We noticed that while mailbox has exceeded a set quota, if user proceed to send an email with both internal and external recipients, only internal recipients will receive the email but Notes client will not deliver the email to external address.

There is no delivery failure message or notification informing the failure of external email delivery. This is a serious problem as there might be many important emails not sent to external without the sender's knowledge, and since it is able to send to internal recipients, the sender might even be convinced it was already sent to external.

I have submitted a case to IBM and this problem is verified and tracked under SPR#NNAI8ZZ4EK http://www-01.ibm.com/support/docview.wss?uid=swg1LO72557, we are currently using IBM Notes 9.0.1 FP9 and we recalled that the problem happens even with Notes 8.5.3 so I assumed that this affects all version of Notes client.

IBM has provided a Notes client hotfix to us but there is no word when will this fix included in any of the future public released Feature Pack or Interim Fix, which is really frustrating.

To anyone out there who encounters this problem, you may submit a case with IBM quoting the SPR number to obtain a fix for this issue.

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